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sofa choking hazard
Thu, 11/13/2008 - 13:10
RIGHT OK i brough a sofa from xxx a year ago. since then the reclin er has broke 3 times , a man came to fix it at all3 times. i had had enough and rung n explained i wasnt happy that it kept braking. so they arraged for me to pick another sofa in the price of the other one . the only sofa that was the same looking was 100pounds more. they said i had to pay 100pounds . even tho i couldnt afford it and i only had 2 weeks to pay, i was going to send a cheque. a few days after my 1half year old daughter nearly choked on a piece of very sharp metal that had come from the sofa. i called up and complained i sent an email with the picture of the metal. and all they said was that they would pay 50pounds towards the new sofa. i wasnt happy with that so they said if i still payed the 100pound then if they find a faulty with the sofa they will give me 100pound back but in vouchers. please i need help as i dont know what to do . i feel like im gettin ripped off


Hi forum user,
I had to take the name of the store you've had the problem with for legal reasons. Contact our consumer editor at the magazine and she may be able to follow it up as a story following the correct legal procedures. Her name is Anne Hunt and her email is consumer@thatslife.co.uk,
thanks,
Ed