faulty tumble dryer

1 reply [Last post]
Thu, 02/12/2009 - 12:54
louisa29
Joined: 05/27/2008
User offline. Last seen 8 weeks 6 days ago.
hi can anyone help i purchased a tumble dryer in feb 08 after around 6 months it stopped working an engineer came put in a new part but it still didn't work.my warranty has now ran out,additions are refusing to collect it and give me a refund despite saying they would to begin with.beko won't help i can't afford to pay for a tumble dryer that doesn't work and certainly can't afford a new one.any suggestions?
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Fri, 04/24/2009 - 09:38
#1
jaym180
Joined: 04/23/2009
User offline. Last seen 45 weeks 6 days ago.
Faulty Tumble Dryer
Hi, If you bought this item and it was faulty within the 12 month guarantee and the repair made did not solve the problem then you are entitled to a refund or replacement, xxx have an obligation to help you out as they also provide a manufacturer guarantee and warranty as well as the 12 months from store you purchased the appliance from. Check the paperwork that came with the appliance as many manufacturers offer more than one year warranty on appliances. Also if you can prove that the repair took place within the 12 month guarantee from the store then you would still be entitled to a refund or replacement. Also contact consumer rights to check what else you may be able to do. regards, Jay.
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